Frequently Asked Questions
Clear answers. Real support. No fluff.
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Ordering & Checkout
Smart shopping starts here. From payment to confirmation — here's how it works.
What payment methods do you accept?
What payment methods do you accept?
We currently accept Visa and Mastercard. No other methods (yet).
Can I checkout without creating an account?
Can I checkout without creating an account?
Yes. You can checkout as a guest — and your data will be deleted 14 days after delivery.
Do you charge tax?
Do you charge tax?
All product prices are inclusive of sales tax. No extra charges at checkout.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Yes. You have 24 hours to cancel your order. Just reach out to support.
Shipping & Delivery
Fast, trackable, and straight to your door. Here’s how we deliver.
Where do you ship?
Where do you ship?
Jureza currently ships within the United States only.
How long does shipping take?
How long does shipping take?
Processing takes 1–2 business days, and delivery is usually within 3–5 business days.
Which carriers do you use?
Which carriers do you use?
Our suppliers mostly ship with UPS. Final carriers may vary.
Will I receive a tracking number?
Will I receive a tracking number?
Yes - you’ll get a tracking link via email as soon as your order is shipped.
Can I receive multiple packages?
Can I receive multiple packages?
Yes. If your order includes products from different suppliers, they may arrive in separate shipments.
Return & refund
Changed your mind? No problem. Here’s how returns and refunds work.
What is your return policy?
What is your return policy?
You can return your item within 30 days from delivery if it's unused and in original packaging.
How do I request a return?
How do I request a return?
Contact Customer Support to request your return form and instructions.
Who pays for the return shipping?
Who pays for the return shipping?
Return shipping is covered by the customer unless Jureza made a mistake.
How long until I receive my refund?
How long until I receive my refund?
Refunds are processed within 7 business days after your return is received and approved.
Do you refund the full amount?
Do you refund the full amount?
Yes. If everything checks out, you’ll receive a 100% refund. No restocking fees.
PRIVACY & DATA
Your data, your rules. Here’s how we protect what matters.
What data do you collect and why?
What data do you collect and why?
We collect basic info like your name, email, order details, and browsing behavior. To process your order and improve your experience.
Is my data safe?
Is my data safe?
Yes. We protect your data with SSL encryption and secure systems.
Do you share or sell my data?
Do you share or sell my data?
No. We only share data with trusted partners (like Shopify or payment providers) to fulfill your order — never for reselling.
Can I access or delete my data?
Can I access or delete my data?
Yes. Contact support to request an overview or full deletion of your personal data.
How We Operate
Behind the scenes at Jureza. Smart systems, fast fulfillment, zero nonsense.
Where are products shipped from?
Where are products shipped from?
We ship directly from our U.S.-based suppliers, without going through a central warehouse.
How are returns handled?
How are returns handled?
Returns are sent back to the original supplier, not to a fulfillment center — this makes it faster and more efficient.
Do you store inventory yourself?
Do you store inventory yourself?
Nope — our model is decentralized and smart, reducing delays and waste.
How do you keep customers informed?
How do you keep customers informed?
We send tracking updates by email, and our support team is always available for questions.